Conflict Management Skills Microcredential
WHY PLATINUM EDGE?
EXPERIENCE WHAT WORLD-CLASS TRAINING CAN DO.
OUR IMMERSIVE INSTRUCTIONAL TECHNIQUES TEACH YOU SCRUM BY HAVING YOU DO SCRUM – JUST AS IT IS DONE IN THE REAL WORLD. A SMALL SAMPLING OF WHAT YOU’LL GET:
Conflict Management Skills training led by a Certified Scrum Trainer® approved by Scrum Alliance, the most established and influential professional certification body in the Agile community, having certified nearly 1 million practitioners worldwide
Eight hours of highly-interactive, real-world training with simulations and exercises to build your confidence in conflict resolution
A practical framework for identifying conflict triggers and guiding teams through difficult conversations with clarity and calm
Tools for fostering psychological safety and creating a culture of trust, even in high-pressure situations
Conflict Management Skills Microcredential registration for each participant upon course completion
Downloadable Conflict Management Toolkit with de-escalation strategies and frameworks for ongoing use
All course materials and resources
This class is offered in partnership with PMI to support the local PM community.
SEMINAR OVERVIEW
What’s Included in Your Microcredential
This Conflict Management Skills course equips professionals with the tools needed to navigate, de-escalate, and resolve interpersonal and team-based conflict in Agile environments, helping teams build stronger relationships and deliver greater value. Scrum supports responsible team collaboration that:
- Recognizes conflict as a natural part of high-performing team dynamics and provides tools to address it constructively
- Encourages open, honest communication through techniques that foster psychological safety
- Builds trust and mutual respect by guiding teams through tough conversations and common tension points
- Enables faster conflict resolution and better decision-making through tested de-escalation methods
- Helps teams move from reactive disagreements to proactive, growth-focused dialogue
When this course has been completed, attendees will have gained practical conflict management techniques and communication strategies that empower them to guide teams through tension with confidence and skill.
SEMINAR OBJECTIVES
What You’ll Learn
This course assumes a basic understanding of working within agile or team-based environments. It is designed for professionals across roles who want to enhance their ability to lead teams through conflict constructively.
- Overview of conflict management principles and their alignment with Scrum values and team collaboration
- Identifying common conflict triggers and early warning signs in Agile teams
- Applying de-escalation techniques to reduce tension and refocus team energy
- Navigating high-stakes conversations with empathy, clarity, and confidence
- Encouraging psychological safety to support open communication and diverse perspectives
- Understanding the role of emotional intelligence in effective conflict resolution
- Practicing real-world conflict scenarios to strengthen hands-on skills
- Facilitating productive dialogue that leads to alignment and team trust
- Turning conflict into a catalyst for innovation and growth within your team
- Earning the Scrum Alliance Conflict Management Skills Microcredential upon course completion
MONEY BACK GUARANTEE
Over 7,000 Recommendations Can't Be Wrong
Platinum Edge provides one of the best training programs in the industry. We have so much confidence that you will be satisfied with our training that we offer a 100% money-back guarantee. If by the end of the course you are not satisfied, you will receive a full refund of the registration fee.
PRICE MATCH GUARANTEE
We have some of the most competitive pricing in the industry. We’ll match any published price on identical classes.
REFUND POLICY
A full refund will be provided for any reason prior to one week before the start of the class. If less than one week prior to class, you will be charged $100 if you cancel and do not transfer your registration to a future Platinum Edge class.
Please see our Frequently Asked Questions page for answers to other common questions.
PMI, PMP, PMI-ACP and the PMI Registered Education Provider logo are registered marks of the Project Management Institute, Inc. CSM and its logo are registered trademarks of Scrum Alliance, Inc.
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